We value your feedback and appreciate you taking the time to help us improve your shopping experience. At JCPenney, our mission is to provide you with exceptional service, quality products, and a welcoming store environment. Your insights play a crucial role in helping us achieve these goals.
By participating in this survey, you not only help us serve you better but also earn a special coupon code as a token of our gratitude. Let’s work together to make JCPenney your favorite shopping destination.
How the Survey Works
The JCPenney Customer Satisfaction Survey is quick, easy, and rewarding. Follow the steps below to get started:
- Make a Purchase: Retain your receipt after shopping at a JCPenney store.
- Visit the Survey Website: Navigate to www.JCPenney.com/Survey within 7 days of your visit.
- Enter Access Code: Use the 22-digit access code printed on your receipt to begin the survey.
- Share Your Experience: Answer a series of questions about your recent visit, covering topics like store cleanliness, staff behavior, product selection, and overall satisfaction.
- Submit Your Feedback: Complete the survey to receive your reward.
Survey Rewards
As a thank-you for your valuable feedback, you will receive a coupon code for 10% off your next purchase at JCPenney. Here’s what you need to know about the reward:
- Validity: The coupon can be used multiple times within the first 24 hours and is valid for single-use transactions thereafter.
- Discount: Enjoy 10% off eligible items in-store or online.
- Redemption: Present your coupon code during checkout or apply it online to avail the discount.
Why Your Feedback Matters
At JCPenney, we continuously strive to improve your shopping experience. Your feedback helps us:
- Understand what you love about JCPenney.
- Identify areas where we can enhance our services.
- Deliver personalized experiences tailored to your preferences.
Every response you provide is reviewed carefully, ensuring that your voice helps shape the future of JCPenney.
Rules and Eligibility
To maintain fairness and ensure proper use of the survey platform, we have outlined the following rules:
- Eligibility: Open to residents of the United States and Puerto Rico who are 18 years or older.
- Survey Limitations: Only one survey entry per receipt is allowed.
- Receipt Requirement: A valid JCPenney receipt with a 22-digit access code is mandatory.
- Employees: JCPenney employees and their immediate family members are not eligible to participate.
- Language Options: The survey is available in English and Spanish.
Step-by-Step Survey Guide
Follow these simple steps to complete the JCPenney Customer Satisfaction Survey:
- Start the Survey: Visit www.JCPenney.com/Survey.
- Enter the Access Code: Use the 22-digit code found on your receipt.
- Choose Your Language: Select English or Spanish to proceed.
- Answer Survey Questions: Rate your experience on various aspects such as product quality, store layout, and staff assistance.
- Provide Personal Details: Enter your contact information to receive your reward.
- Submit Your Survey: Once completed, you will receive your coupon code.
Frequently Asked Questions
- Question: Do I need to make a purchase to participate?
Answer: Yes, a valid purchase receipt with a 22-digit access code is required to start the survey.
- Question: How long will it take to complete the survey?
Answer: The survey typically takes 5-10 minutes to complete.
- Question: Can I use the coupon online?
Answer: Yes, the coupon code can be applied to both in-store and online purchases.
- Question: What if I lose my receipt?
Answer: Unfortunately, a receipt is required to access the survey. Keep your receipt safe until you’ve completed the survey.
- Question: Is my personal information safe?
Answer: Absolutely. Your details are used only for survey purposes and to deliver your coupon code.
About JCPenney
JCPenney has been a trusted name in retail for over a century. With more than 840 stores across the United States and Puerto Rico, we’re committed to offering you a wide range of products, from apparel and home goods to beauty and jewelry. Whether you’re shopping in-store or online, we’re here to make your experience enjoyable and rewarding.
Contact Us
For any inquiries or assistance, please reach out to us:
- Customer Service: 1-800-322-1189
- Credit Card Assistance: 1-800-542-0800
- Gift Registry Support: 1-800-527-4438
- Sephora Inquiries: 1-855-808-0330
- Appliances and Gadgets: 1-844-527-2775
Start Your Survey Today!
Don’t miss the opportunity to share your thoughts and earn rewards. Head to www.JCPenney.com/Survey now and let us know how we’re doing. Together, we can create a better shopping experience for everyone!